CHRISTMAS EXTENDED RETURNS POLICY
For a little more peace of mind this Christmas, items purchased from the 1st of November through to 24th of December can be returned right up to Tuesday 31st of January 2023.
Standard Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the sticky nature of Acavallo Gel products, we do not accept returns or exchanges on these items. We also do not except returns or exchanges on Bits that have scratch marks on the metalwork.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@equiflairsaddlery.com.
Sale items (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@equiflairsaddlery.com and send your item to: 33 Colne Valley Business Park, Huddersfield, HD7 5QG, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: Commercial Returns, Equiflair Saddlery, Unit 33 Colne Valley Business Park, Huddersfield, HD7 5QG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Unless the Equiflair are liable for any errors in your order or items are defective. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.