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DELIVERY
Shipments and delivery are continuing as normal during the Covid lockdown. There are currently no adverse affects to any delivery services.
We have a variety of options for our UK customers. These include:
Standard (3 - 5 Working Days) Free delivery on all orders over £30
Standard (3 - 5 Working Days) On all orders below £30 £2.50
Express (1 - 3 Working Days) £3.99
International (7 - 10 Working Days) £12.00
If you want further information, please read our full delivery and returns information.
More good news - we have an extended Christmas returns policy!
You have until January 10th 2021 to return purchases bought during the Christmas period.
If you're not satisfied with your goods for any reason, please return the item(s) in new condition and we will either exchange the item(s) or refund you. Items returned outside the returns period will only qualify for an exchange or credit note.
Make sure they are:
Unsoiled
Undamaged
Unused
Have not been personalised or customised in any way.
To enable the returns procedure to run as smoothly and efficiently as possible could you please: Please call the store on 01484 506166 or email contactus@equiflairsaddlery.com with your order number and your surname.
Re-package the goods, preferably in the packaging materials originally used. Please note that when returning parcels you must pay for the return postage. We recommend for high value products and tracked, insured service is used as the item(s) remain the customers responsibility until delivered back to Equiflair Saddlery Ltd. In the unlikely event that a purchased product, is the incorrect product or is faulty or damaged, we recommend that you cease use immediately and call customer services on 01484 846939.
Please note that damaged and soiled items will be subject to inspection before a refund can be authorised. Cheque refunds will be made in the name of the original customer. If goods were originally paid for by Credit/Debit Card or paypal a refund will be made directly to the card account of the person who originally paid for the goods. This does not affect your statutory rights as specified under the Sales of Goods Act and Consumer Contract Regulations.
