DELIVERY

Shipments and delivery are continuing as normal during the Covid lockdown.  There are currently no adverse affects to any delivery services.

We have a variety of options for our UK customers. These include:

The shipping rate will be calculated at checkout depending on your shipping location and the items in your basket.  

If you do not see an option for your shipping location then please contact us at contactus@equiflairsaddlery.com and we will look into this for you.   

Workings Days are weekdays Monday to Friday.  Please note Bank Holidays are not classed as working days.

If you want further information, please read our full delivery and returns information.

 RETURNS:

If you're not satisfied with your goods for any reason you have 30 days from receipt to return your order.  Please return the item(s) in new condition and we will either exchange the item(s) or refund you.  Items returned outside the returns period will only qualify for an exchange or credit note.

Make sure that all tags and labels are attached and they are:
Unsoiled
Undamaged
Unused
Have not been personalised or customised in any way.

To enable the returns procedure to run as smoothly and efficiently as possible could you please: Please call the store on 01484 506166 or email contactus@equiflairsaddlery.com with your order number and your surname.

Returns address:

RETURNED COMMERCIAL GOODS

EQUIFLAIR SADDLERY LTD

UNIT 33, COLNE VALLEY BUSINESS PARK

HUDDERSFIELD

WEST YORKSHIRE

HD7 5QG

UNITED KINGDOM

All items must be returned in the original boxes/packaging they were received in and in a re-saleable condition.  Re-package the goods, preferably in the packaging materials originally used. Please note that when returning parcels you must pay for the return postage.  We recommend for high value products and tracked, insured service is used as the item(s) remain the customers responsibility until delivered back to Equiflair Saddlery Ltd. In the unlikely event that a purchased product, is the incorrect product or is faulty or damaged, we recommend that you cease use immediately and call customer services on 01484 846939.

Please note that damaged and soiled items will be subject to inspection before a refund can be authorised. Cheque refunds will be made in the name of the original customer. If goods were originally paid for by Credit/Debit Card or paypal a refund will be made directly to the card account of the person who originally paid for the goods. This does not affect your statutory rights as specified under the Sales of Goods Act and Consumer Contract Regulations.