Delivery & Returns
Will COVID-19 (Coronavirus) affect my delivery?
We are continuing to follow and monitor official guidance from the UK Government and Public Health England carefully. It is of vital importance for us to be in a position to ensure that any and all procedures are in place to support the health and well-being of our customers and staff members.
In line with government guidance, we are continuing to operate as usual from our warehouse and we are working closely with our couriers to ensure that this is monitored across the entire journey of your order.
At present (28th May 2020), all parcel operations continue as normal. We have no closures within our network although however we are experiencing delays in delivery of up 48 hours.
We have a variety of options for our UK customers. These include:
Standard (3 - 5 Working Days) Free delivery on all orders over £30
Standard (3 - 5 Working Days) On all orders below £30 £2.50
Express (1 - 3 Working Days) £3.99
International (7 - 10 Working Days) £7.99
If you want further information, please read our full delivery and returns information.
More good news - we have a 30 days returns policy!
If you're not satisfied with your goods for any reason, please return the item(s) in new condition WITHIN 30 DAYS of receipt and we will either exchange the item(s) or refund you.
Make sure they are:
Have not been personalised or customised in any way.
To enable the returns procedure to run as smoothly and efficiently as possible could you please: Please call the store on 01484 506166 or email email@example.com with your order number and your surname.
Re-package the goods, preferably in the packaging materials originally used. Please note that when returning parcels you must pay for the return postage. We recommend for high value products and tracked, insured service is used as the item(s) remain the customers responsibility until delivered back to Equiflair Saddlery Ltd. In the unlikely event that a purchased product, is the incorrect product or is faulty or damaged, we recommend that you cease use immediately and call customer services on 01484 846939.
Please note that damaged and soiled items will be subject to inspection before a refund can be authorised. Cheque refunds will be made in the name of the original customer. If goods were originally paid for by Credit/Debit Card or paypal a refund will be made directly to the card account of the person who originally paid for the goods. This does not affect your statutory rights as specified under the Sales of Goods Act and Consumer Contract Regulations.