Returns

More good news - we have a 30 days returns policy!

If you're not satisfied with your goods for any reason, please return the item(s) in new condition WITHIN 30 DAYS of receipt and we will either exchange the item(s) or refund you. Make sure they are: . Unsoiled · Undamaged · Unused · Have not been personalised or customised in any way. To enable the returns procedure to run as smoothly and efficiently as possible could you please: Please call the store on 01484 506166 or email sales@equiflairsaddlery.com with your order number and your surname.

Re-package the goods, preferably in the packaging materials originally used. Please note that when returning parcels you must pay for the return postage.  We recommend for high value products and tracked, insured service is used as the item(s) remain the customers responsibility until delivered back to Equiflair Saddlery Ltd. In the unlikely event that a purchased product, is the incorrect product or is faulty or damaged, we recommend that you cease use immediately and call customer services on 01484 846939.

Please note that damaged and soiled items will be subject to inspection before a refund can be authorised. Cheque refunds will be made in the name of the original customer. If goods were originally paid for by Credit/Debit Card or paypal a refund will be made directly to the card account of the person who originally paid for the goods. This does not affect your statutory rights as specified under the Sales of Goods Act and Consumer Contract Regulations.
 

Christmas Returns Policy

If you’re buying for someone else, don’t worry! We've extended our Returns Policy for Christmas 2018. 

All orders placed from 18th November – 24th December 2018 can be returned up until 30th January 2019.